Who are Pop-Ins Concierge?
Pop-Ins Concierge provides trusted home, pet and lifestyle support for busy individuals, families and households across Warwickshire and surrounding areas.
We offer discreet, flexible assistance — from home checks and pet visits to errands, companionship and concierge support — delivered with care, professionalism and attention to detail.
Are your staff vetted and trustworthy?
Yes. Your trust is essential to us.
All Pop-Ins Concierge staff are enhanced DBS checked and additionally vetted through a combination of:
- professional referencing
- employment history tracing
- experience across hospitality, care, corporate and customer-facing roles
This layered approach ensures our team is secure, reliable and suitable for working in private homes, around pets, and with vulnerable or supported clients.
Are you insured?
Yes. Pop-Ins Concierge is fully insured for home access, pet care and concierge services, giving you peace of mind when inviting us into your space or trusting us with your companion.
How does key holding work?
We offer a secure key-holding service, allowing us to access your home smoothly when needed.
Keys are:
- stored discreetly
- logged securely
- handled only by authorised team members
Key holding is optional but recommended for regular clients or those who travel frequently.
Do you offer lockbox access or meet & greet services?
Yes. We can work with lockboxes and access codes, and we also offer guest meet-and-greet services for holiday lets or private residences, ensuring smooth, welcoming arrivals.
What areas do you cover?
We are based in Royal Leamington Spa and cover:
- surrounding CV postcodes
If you’re unsure whether we cover your area, please contact us.
Why are concierge Pop-Ins priced higher than pet visits?
Concierge Pop-Ins involve a higher level of responsibility and risk. These visits often require secure access to your home, key holding, waiting for third parties and oversight of work or deliveries.
To ensure the highest standards, all concierge services are delivered by Enhanced DBS-checked associates, are fully insured, and include careful reporting and accountability.
The pricing reflects the responsibility, insurance and professional oversight required — not just the time spent.
How do bookings work?
Bookings can be made online through our booking page or by contacting us directly.
For certain services — such as:
- personal companionship
- appointment support
- assisted living visits
- concierge & PA services
a short pre-arranged phone call or introductory visit is required to ensure suitability, comfort and safety for both you and our team.
How do payments and deposits work?
Most services are paid at the time of booking.
For concierge and PA services involving purchases or third-party costs (e.g. dry cleaning, postage, shopping), we require:
- full payment for the service
- a pre-agreed deposit to cover expenses
All deposits are:
- itemised
- reconciled promptly
- refunded if not fully used
Can you collect prescriptions or accompany me to appointments?
Yes.
We offer:
- Prescription collection (non-medical, pre-arranged with your pharmacist)
- Appointment companion services for moral support and navigation
We do not provide medical or personal care — our role is calm presence, assistance and reassurance only.
What pet services do you offer?
We offer dog pop-ins, cat visits, combined pet care, enrichment visits, pet transport, after-vet support and event chaperoning.
All care is delivered gently and according to your instructions — with your pet’s comfort, routine and safety as our priority.
Do you offer services for SEN, elderly or assisted living clients?
Yes. We offer supportive, non-intrusive companionship and practical help for:
- SEN individuals
- elderly clients
- those living independently with light support needs
A pre-arranged conversation ensures services are appropriate and tailored.
What if I need something bespoke?
Many of our clients do.
We are happy to discuss bespoke requests and tailor services around your needs — please get in touch and we’ll take it from there.
What is your cancellation policy?
We ask for reasonable notice if you need to cancel or reschedule.
Full details are provided at the time of booking, and we aim to be flexible wherever possible.
How do I get started?
Simply book online, or contact us directly if you have questions or require a bespoke service.
We look forward to popping in — so you don’t have to.